MANAGED SYSTEMS FOR AIRCON BUSINESSES

Turn more aircon enquiries into booked work.

We set up and manage your call handling, enquiry follow-up and quote reminders, so your team can stay on the tools without letting enquiries go cold.

Built around your service area, job types and booking rules.

EXAMPLE ENQUIRY
Aircon not cooling
  • Service area and contact details captured
  • Ready for your team to review
Illustrative example, not a live customer result.

WHERE ENQUIRIES SLIP THROUGH

Good enquiries shouldn't go cold.

When you're on a job, answering calls and chasing quotes can fall behind. A consistent follow-up process helps your team keep track of what needs attention.

Calls missed while you're on a job

You can't always stop work to answer the phone. Capture the enquiry so your team has the details needed to respond.

Quotes sent. No follow-up.

Sending the quote is only part of the job. Timely reminders help you find out who's ready to proceed and who needs more information.

Great work. Few reviews.

Make asking for honest customer feedback a consistent step after completed work, rather than something your team has to remember.

Past customers you've lost touch with

Keep maintenance reminders and customer follow-up organised, with messaging sent only where appropriate consent is in place.

YOUR ENQUIRY AND FOLLOW-UP SYSTEM

From first enquiry to follow-up.

A connected process for capturing enquiries, keeping quotes moving and staying in touch with customers.

Built specifically for Australian HVAC & trade specialists.

AI Call Handling

Capture caller details and service needs using your agreed questions, with a handover path for requests that need your team.

Enquiry Follow-Up

Send an initial response to connected enquiry channels and keep the next action visible to your team.

Missed-Call Text-Back

Send a helpful reply when a call is missed, inviting the caller to share what they need.

Quote Follow-Up

Send agreed reminders to contacts marked as having an outstanding quote, and stop when they reply or the status changes.

Customer Review Requests

Ask customers for honest feedback after completed work. No manufactured ratings or promises of five-star reviews.

Maintenance Reminders

Schedule service reminders based on the customer information and timing your team provides.

Past-Customer Follow-Up

Organise relevant follow-up campaigns for eligible past customers, with appropriate consent and opt-out handling.

Channels, booking rules and any third-party integrations are agreed before setup.

SETUP AND ONGOING MANAGEMENT

Built around how your business works.

We agree the scope first, configure the system and test the key enquiry paths before launch.

DISCOVERY

Map your enquiry process

We review your service area, job types, enquiry channels, booking rules and current tools.

  • Agree what’s included
  • Identify required access and customer data
  • Confirm integration requirements

SETUP

Configure and test

We configure the agreed call handling and follow-up flows, then test them with your team before switching them on.

  • Review messages and qualifying questions
  • Test booking and staff handover paths
  • Approve the setup before launch

ONGOING

Manage and improve

We monitor the agreed workflows, review performance and refine the setup as your business needs change.

  • Review enquiry and follow-up activity
  • Maintain the agreed workflows
  • Make agreed improvements

Your setup schedule is confirmed after scope, access and integration requirements are agreed.

MAKE THE BUSINESS CASE

Know what better follow-up is worth to your business.

The value depends on your enquiry volume, how many opportunities currently slip through, and the profit you make from additional work. We review those inputs with you rather than promise a revenue figure.

We assess the business case using your numbers. Job revenue is not the same as profit.

Enquiries

How many genuine new enquiries are you receiving, and how are missed calls handled?

Follow-up

How many quotes need chasing, and how consistently are past customers contacted?

Contribution

What remains from an extra job after equipment, labour and other variable costs?

CLEAR PRICING

One managed service. Setup matched to your business.

We set up the agreed system and manage it month to month, with scope and costs confirmed before you proceed.

Managed HVAC Enquiry & Follow-Up System

$1,500 AUD / month

One-off setup: $3,000–$5,000 AUD

The setup fee depends on the agreed scope, existing data, website requirements and integration complexity.

Initial setup

  • Enquiry pipeline and contact organisation
  • Agreed call-handling and follow-up configuration
  • Booking or staff handover rules
  • Testing and team handover

Ongoing management

  • Monitoring of agreed workflows
  • Performance review and reporting
  • Agreed message and workflow improvements
  • Support for the configured system

Scope note: Your proposal confirms the included channels, usage allowances, support scope, integrations and any additional costs.

Website & ads: Website work and advertising services are only included if specified in your proposal. Advertising spend is not included in the subscription.

SEE THE PROCESS

See how your enquiries would be handled.

On the demo, we walk through an enquiry, the qualifying questions, the staff handover or booking path, and the follow-up your business could use.

Example caller questions

Booking and staff handover rules

Quote and customer follow-up

BEFORE YOU GET STARTED

Practical questions, straight answers.

Scope, usage and responsibilities are agreed before setup.

A 30-minute walkthrough for aircon business owners.

Will we need to replace our job-management software?

Not necessarily. We review your existing tools and confirm how the enquiry and follow-up system can fit around them. Third-party connections are assessed and scoped before setup.

What can the AI handle?

It captures caller details and service needs using your approved questions, and follows your booking rules. Requests that need technical advice, pricing approval or a decision outside those rules are handed to your team.

Can it book installations automatically?

Only where your approved booking rules allow it. Jobs needing a site assessment, confirmed pricing or technician approval should be handed to your team or booked as an assessment, not treated as a confirmed installation.

What does the monthly fee cover?

Management of the agreed system, including workflow monitoring, performance reviews, agreed improvements and support. Your proposal defines the exact scope and service limits.

Are calls, messages and advertising spend included?

Your proposal sets out usage allowances and any additional charges. Advertising spend is separate, and advertising management is included only if agreed in the scope.

How long does setup take?

The schedule depends on the agreed scope, access and integration requirements. We confirm the expected launch schedule during onboarding.

What are the contract and cancellation terms?

These are stated in your written proposal and service agreement before you proceed.

What happens to our data and phone numbers if we leave?

Your agreement sets out data access, export options, number arrangements and offboarding responsibilities. We clarify these before setup.

BOOK YOUR 30-MINUTE DEMO

See how it could work for your aircon business.

We'll review your current enquiry process and walk through call handling, follow-up and booking options. Bring the name of your current job-management software and your biggest follow-up headache.

A practical walkthrough, with time for your questions.

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